Order Process
Which payment options are offered?
You can complete your purchase in our online store with Paypal, credit card, GooglePay, ApplePay as well as prepayment.
How can I cancel my order?
Cancellation of your order is only possible if you have not yet received a shipping confirmation. After you have received the shipping confirmation it is being handled as a return, which you can request separately from us.
What is your return policy? Can I exchange the product I ordered?
A return of the fragrances is only possible if the seal of the outer packaging is not yet broken and the flacons are in a new, unused condition. Prior to your return you must be in touch with us. In some cases we can grant the exchange with another product of the same value. Please note that the cost of the return shipment is to be paid by you. In case of a refund no shipping costs will be refunded.
I have forgotten my password. What do I do?
You have the possibility to create a new password under "Forgot your password"? If your log in attempts keep failing, please make sure that you have spelled your e-mail address correctly.
Can I also redeem my value voucher online?
Yes, the redemption of a value voucher is also possible in the online store of Frau Tonis Parfum. For this, please contact us by mail. Within a few hours we can activate your voucher for our online store.
Why is my discount code not accepted?
Unfortunately, a redemption of our discount codes on vouchers or fragrance samples is not possible. Also, a combination of discounts is excluded. If you have any further questions, please feel free to contact us.
Shipping
Shipping costs and times:
Germany
National shipping costs 5,90€ and is waived for orders over 80€. All orders received by 1 pm at latest will be packed and handed over to DHL on the same day. After that, the regular delivery time is 1-4 business days within Germany.
International
International shipping is facilitated by DHL Express, costs 29,90€ and is waived for orders over 250€. All orders that reach us by 1 pm will be packed and handed over to DHL Express on the same day. After that, the average delivery time is 2-6 business days depending on the destination.
Why is my desired delivery country not included in your shipping overview?
Since shipping perfume involves strict limitations and additional precautions, we, unfortunately, cannot deliver to every country (for example the US or UAE). If your desired destination is not named in our overview, we are unfortunately unable to deliver there.
What is the status of my order?
After your package has left our manufactory, you will receive a shipping confirmation in which the DHL shipment tracking number is also noted. Through the link you can track all shipping steps and plan your delivery.
How can I change my order?
Please contact us as soon as possible, if you want to change your order and have your order number ready. Changing the order is only possible if you have not yet received a shipping confirmation.
I received a wrong product / something is missing from my order, what can I do?
Since we pack every package by hand and with love, unfortunately, mistakes can happen, even though we try to avoid this of course! Please contact us by mail and attach a photo of the package you received. We will usually get back to you within 48 hours to find a solution.
My package did not arrive or arrived damaged.
Please contact us by mail and have your order confirmation ready. We will contact DHL and offer you a solution within two business days.
Do you also deliver to DHL Packstations?
Yes, shipping to a DHL Packstation or Deutsche Post branch is possible. To do this, enter the relevant information and your DHL postal number during the order process in the appropriate fields.
Scent Workshops
I would like to book a fragrance workshop - what is the procedure?
The best way to make an appointment for workshops is by mail.
I would like to organize a team event at Frau Tonis Parfum - is that possible?
We would be happy to organize your team event! To do so, it is best to write an mail to our office.
How can I create my individual fragrance?
The creation of an individual fragrance is possible as part of our fragrance workshops. In an in-depth dialogue with our fragrance experts, your olfactory preferences and favorites will be revealed. Through the combination of our Eau de Parfums, the precise creation of your favorite fragrance is possible, which you will receive directly afterwards in an elegant 50ml bottle.
I still have a voucher for the creation of an individual fragrance worth 95€ - how can I redeem it?
Unfortunately, we now only offer this service as part of a fragrance workshop. We treat your voucher like a value voucher, you can of course exchange it for products or upgrade it to a voucher for a workshop.
I would like to accompany the scent workshop without creating my own individual fragrance. Is this possible?
You are welcome to accompany the scent workshop without creating your own individual fragrance. As an accompanying person, we charge a flat rate of €25, which is due on site. You will also be fed during the workshop.
Fragrances
How can I test a Frau Tonis Parfum fragrance?
To get a first olfactory impression we recommend our scent samples. If you want to test the fragrances on the skin, we offer flacons from 15ml as well as a customizable fragrance sets with 3 fragrances á 7.5 ml.
I am looking for a fragrance that is no longer in your portfolio - is it still available?
From time to time we update our portfolio, so other fragrances disappear from our active portfolio. For fragrance lovers, we sometimes still have a small inventory in our manufactory. Feel free to contact us to find out if we still have your fragrance in stock.
Can you recreate eau de parfums that are no longer sold?
We do not offer a duplicate fragrance in this form. As part of our fragrance workshops and in intensive dialogue with our fragrance experts, we can come as close as possible to your desired fragrance by combining our Eau de Parfums.
Do you still have fragrances from the assortment of Perfumery Harry Lehmann in your portfolio?
Yes, we carry some fragrances in our own portfolio. All fragrances listed under Perfumes are currently available. Beyond that, we unfortunately do not have any further fragrances available.
How do I find my ideal fragrance?
For a first orientation in our portfolio, we recommend our fragrance test. By answering 5 questions you will get a perfectly fitting recommendation of our fragrances.
Where are the fragrances produced?
Our high-quality manufactory perfumes are sustainably produced in Europe and contain controlled organic raw ingredients. They are processed and bottled by hand in Berlin.
Cooperations, resellers and press inquiries
Where can I purchase Frau Tonis Parfum products?
You can find a list of our national and international resellers here.
I am a reseller and interested in adding Frau Tonis Parfum to my portfolio?
Then it is best to contact our office directly. We look forward to hear from you!
I am interested in a cooperation with you and would like to learn more. Who can I contact?
Again, please contact our office. We will try to process your request as soon as possible.
Who do I write to with a press inquiry?
In this case, please directly write to our press assistant, Louis Killisch, via mail. He will be able to help you.