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Right of Withdrawal

CANCELLATION POLICY

The customer has a fourteen (14) day right of withdrawal. No such right of withdrawal exists if the Customer is a businessman sec. 14 BGBsec. that in concluding a legal transaction with the Supplier is acting in the execution of its commercial or independent business activity.

RIGHT OF WITHDRAWAL

You have the right to cancel your declaration of contract without stating a reason within fourteen (14) days in written form (e. g. letter, e-mail) or – if you received the goods before expiry of the term – by returning the goods. The stated period of time starts on receipt of this information in written form, however not before receipt of the goods by the consignee (for recurring consignments of similar goods not before receipt of the first part-delivery), and also not before performance of our obligation of information according to Article 246 sec. 2 in association with sec 1 para. 1 and 2 EGBGB as well as our obligations according to sec. 312g section 1 sentence 1 BGB in conjunction with Article 246 sec. 3 EGBGB. To comply with the stated period of time it is sufficient to dispatch the cancellation or the goods in time.

The cancellation must be send to:

Frau Tonis Parfum, Hanssen & Niedermeier GbR, Zimmerstr. 13, 10969 Berlin, Deutschland
Telefax: +49 (0)30-70094807, E-Mail: post@frau-tonis-parfum.com

CONSEQUENCES OF CANCELLATION

In the event of an effective cancellation the mutually provided goods and services shall be returned and, if applicable, any benefits enjoyed (e. g. interest) surrendered. In case you cannot return or surrender the received goods and services as well as benefits enjoyed (e.g. benefits from usage) in total or in part or only in deteriorated condition, you have to, if applicable, provide compensation insofar. For the deterioration of the goods or for benefits enjoyed this only applies insofar as the use or the deterioration of the goods is due to a handling of the goods which exceeds the testing of the properties and the functionality. “Testing of the properties and functionality” means examining and trying out the goods as it is possible and usual to do for instance in a retail shop. Goods that can be dispatched as parcels have to be returned at our risk. You have to bear the ordinary costs of return if the goods received are in conformity with those ordered, and if the price of the goods returned does not exceed an amount of 40 Euros, or if in the case of a higher price of the goods you have not yet performed the service in return or any partial payment as agreed upon by contract at the point in time of revocation. In any other case the return of the goods is exempt from charges. Goods that cannot be returned as parcels will be collected from your address. Obligations for refunding of payments must be fulfilled within 30 days. The stated period of time starts for you with the dispatch of your declaration of cancellation or of the good, for us with their receipt.

IMPORTANT NOTICE CONCERNING THE RIGHT OF WITHDRAWAL

According to sec 312d IV No. 1 BGB the right of withdrawal does not apply to contracts for the delivery of perfumes which are either custom-made according to your specifications or that are clearly custom-tailored to meet your personal demands or which are, due to their properties, not fit for reshipment. This does not apply to any other perfume offered by the Stefanie Hanssen and Christoph Niedermeier GbR.

The return policy of the Stefanie Hanssen and Christoph Niedermeier GbR is voluntary service by the Stefanie Hanssen and Christoph Niedermeier GbR. The Stefanie Hanssen and Christoph Niedermeier GbR reserves the right to decide in individual cases upon the return of goods. For hygienic reasons the return of perfumes is not generally guaranteed. Notably, the Stefanie Hanssen and Christoph Niedermeier GbR does not accept multiple successive returns by a single customer.

RETURN DELIVERY

Please send us back the product to be returned in a stamped parcel and save your delivery receipt. We will gladly reimburse the delivery cost in advance provided you do not hold responsibility for bearing the costs. You can also use the return slip that may be included in your package. This way you will help us cut back on delivery costs.

Please note that using the return slip, or a stamped parcel is not a requirement to effectively make use of your Right of Withdrawal.

CONTRACT AND DOCUMENATION OF YOUR ORDER

Upon purchasing in our online shop a contract is formed with:

Frau Tonis Parfum, Hanssen & Niedermeier GbR, Zimmerstr. 13, 10969 Berlin, Germany
Representatives: Herr Christoph Niedermeier, Frau Stefanie Hanssen
Telephone: +49 (0)30-20215310, Telefax: +49 (0)30-70094807, E-Mail: niedermeier@gronewald.com
USt-ID-Nr. DE267500959

CONDITIONS OF PAYMENT

All modes of payment available under Modes of Payment are to be addressed directly to Frau Tonis Parfum. We reserve the right to exclude individual modes of payment.

For Payment in Advance we require receipt of payment within 10 days.