FAQs

How can we help you?

Welcome to the world of fragrances at FRAU TONIS BERLIN. Whether you have questions about our unisex fragrances, shipping your favorite perfume, or booking a fragrance workshop—we’ve clearly summarized the most important answers here.

Didn’t find what you’re looking for? Our team is always happy to assist you personally.

Order Process

  • What are the payment methods at FRAU TONIS BERLIN?

    Alipay, Maestro, Union Pay, JCB, Dinners, Visa Electron, Visa V Pay, Visa Debit, Master Debit, WERO

Gift Certificates & Discounts

  • Can I redeem my gift certificate online as well?

    Yes. Just send us a quick email. We'll activate the gift certificate for the online store within a few hours.

  • Why isn't my discount code being accepted?

    Discount codes are valid for orders totaling €55 or more and cannot be combined with other codes. Fragrance samples are excluded from discounts.

Shipping & Delivery Times

  • Shipping Costs & Delivery Times at a Glance

    Germany: 5.90 € (free for orders of 95 € or more). Delivery time: 1–4 business days.
    International: 18.50 € (free for orders of 150 € or more). Delivery time: 4–7 business days.

    Tip: Orders placed by 1:00 p.m. will be handed over to DHL the same day. 

  • Do you ship to the country of my choice (e.g., the U.S., UAE)?

    Due to strict safety regulations for perfume, we only ship to the listed countries (EU, Switzerland, UK). Unfortunately, shipments to other countries are not currently possible. 

  • Are there customs duties for Switzerland and the UK?

    We ship VAT-free. Shipping is duty-free for orders up to €150. Above that amount, country-specific taxes or customs duties may apply, which you are responsible for paying. 

  • Is it possible to have a package delivered to a DHL Packstation?

    Yes. Simply enter the Packstation number and your personal postal number during checkout. 

  • What is the status of my order?


    After your package has left our manufactory, you will receive a shipping confirmation in which the DHL shipment tracking number is also noted. Through the link you can track all shipping steps and plan your delivery.

Changes & Complaints

  • Can I change my order after it's been placed?

    Only before you receive the shipping confirmation. Please contact us immediately by phone or email and have your order number ready.

  • My order is defective or incomplete—what should I do?

    Send us an email with a photo of the package you received. We'll get back to you within 48 hours with a solution. 

Fragrance Consulting & In-Store Experience

  • How do I find my favorite fragrance?

    Try our online fragrance quiz: Answer just 5 questions to get a personalized recommendation from our collection right away. 

  • How can I test the scents beforehand?

    Online via our scent cards, mini bottles (starting at 15 ml), or a custom discovery set (3 x 7.5 ml). You can experience all the scents in person at our store in Berlin-Mitte at Checkpoint Charlie. 

  • Where can I buy FRAU TONIS BERLIN?

    At our Berlin store, in our online store, and at select retailers. 

Fragrance Knowledge & Shelf Life

  • How can I make my perfume last longer on my skin?

    1. Moisture: Apply an unscented lotion to dry skin beforehand.
    2. Clothing: Alternatively, spray the fragrance onto natural fabrics such as cotton, linen, or wool.
    3. Fragrance notes: Choose fragrances with woody base notes—pure citrus notes naturally fade more quickly. 
     

  • What is the difference between Eau de Cologne, Eau de Parfum, and Intense?

    • Eau de Cologne: An instant burst of freshness. Lasts about 1 hour. As invigorating as an espresso.
    • Eau de Parfum: The perfect companion for everyday life. Lasts about 2–4 hours. Noticeable yet unobtrusive.
    • Parfum Intense: The statement fragrance for late afternoon and evening. Lasts over 6 hours. Deep, full of character, and uncompromising.

Sustainability & Ingredients

  • What is perfume layering?

    Creatively combining different perfumes to create a scent all your own. You can find inspiration and tips on our blog.

  • How long does perfume last in a bottle?

    When stored properly (in a cool, dry place, protected from light), the fragrance will last approximately 3–5 years. After that, the fragrance may change in appearance or scent, though this does not necessarily mean it has gone bad.

  • Are your fragrances vegan and cruelty-free?

    Yes, all of our products are produced entirely without animal testing, in accordance with EU standards. You can find an overview of our purely vegan fragrances here.

  • How does FRAU TONIS BERLIN promote sustainability?

    We focus on eco-friendly materials, resource-efficient processes, and fair, local production conditions.

Scent Workshops

  • How can I create my individual fragrance?


    The creation of an individual fragrance is possible as part of our fragrance workshops. In an in-depth dialogue with our fragrance experts, your olfactory preferences and favorites will be revealed. Through the combination of our Eau de Parfums, the precise creation of your favorite fragrance is possible, which you will receive directly afterwards in an elegant 50ml bottle.

  • I would like to book a fragrance workshop - what is the procedure?


    Please first purchase a voucher for the fragrance workshop in our store or online. Only after you have purchased the voucher you can conveniently make an appointment with our fragrance experts using our online appointment booking tool.
    You can cancel your booked fragrance workshop free of charge up to 24 hours before the start. Your voucher will remain valid.

  • For how many people can I book the scent workshop?

    You can easily buy and book your fragrance tour for up to 6 people online. For groups of more than 6 people, please send us an e-mail to post@frau-tonis-parfum.com. We will then check availability and get back to you as soon as possible.

  • I would like to bring a companion to the fragrance workshop.

    We are also happy to welcome your companion if they do not wish to create their own fragrance. We charge a flat rate of €25 for the accompanying person, which is only payable on site. Your companion will also be provided with refreshments during the workshop.

  • I would like to organize a team event at Frau Tonis Parfum - is that possible?


    We would be happy to organize your team event! To do so, it is best to write an mail to our office.

  • Archiving scent compositions

    After your fragrance journey, your creation will be saved with your name in our database. You can reorder your creation at any time in our store or online store.

  • Can you recreate eau de parfums from other manufacturers?

    We do not offer the reproduction of fragrances. As part of our fragrance workshop, our fragrance experts will be happy to help you find your own personal fragrance combination that comes as close as possible to your favorite scent.

About the company

  • When was FRAU TONIS BERLIN founded?

    Founded in Berlin in 2009 by Stefanie Hanssen and Christoph Niedermeier to allow people to experience pure fragrance as a cultural enrichment.

  • Why do we work with apothecary jars in our store?

    The glass of our bottle caps, on which the fragrance collects, offers the best opportunity to experience a fragrance purely and unadulterated.